FAQs

POSTAGE

Packaging

We post our packages with Australia post. This means all of our plastic satchels are fully recyclable when deposited in a REDcycle collection bin. Customers can access the REDcycle drop off points in more than 1,800 major supermarkets across Australia.

When will my order be posted?

We will pick and pack your order as soon as possible, but please allow 2-4 days for your order to be shipped.

 

SHIPPING

We post via Australia Post using a flat rate of $10 for domestic orders. Over $150 includes free standard shipping.

International 

We post via Australia Post using a flat rate of $20 for international orders. Over $150 includes free standard shipping.

Express Shipping

We offer this option at checkout for $15 domestic and $30 for international.

How long will shipping take?

Delivery times can be checked on the Australia Post website, but generally take 6-10 days for standard domestic and 9-14 days for standard international.

This is a guide only and may take longer depending on peak times and is based on the time it takes once Australia post receive the package.

Tracking

You will receive tracking notifications and a number via email from Australia Post and will be able to track your delivery using this link

Be aware with this however, that most times international items aren't tracked overseas in the receiving country's postal website